IN THIS ISSUE
Welcome
Feature Article - What Are You Looking For?
Words to Inspire
Guest Column - Coping With Anger In The Workplace
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WELCOME

Greetings and welcome to all of you. We are delighted to send you another issue of KEYS TO SUCCESS. Thank you for joining us.

The feature article is a repeat from three years ago. My creativity has temporarily disappeared. Rather than fight it, I decided to use a reprint that is just as appropriate today as it was three years ago. The message reminds us that brightness exists despite the gloom we see and hear about in the newspapers, radio, television and web sites. We just need to look for it.

Our commitment is to give you practical information and inspirational ideas to benefit your business and personal life. We are committed to "bringing out your best"! We welcome feedback so we can improve and offer real value to you.

Keys to Success is written and published by Carol Gegner. Are you ready to excel? Check out http://www.coachexecs.com. We are ready to help you.

Any questions about your subscription? Check the end of the newsletter for information to subscribe or unsubscribe.

If you like what you see, will you please help us grow by forwarding the ezine to your colleagues and friends? We truly appreciate your support.
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WHAT ARE YOU LOOKING FOR?

Sir John Lubbock said what we see depends on what we are looking
for. That statement is so appropriate today. We are inundated daily
with news of war, global threats of terrorism and a troubled economy. All those negative images and messages can easily lead us
down the path of doom and gloom.

If all we look for is the dark side of life, that's what we'll see. We become "naysayers". Pessimism chips away at our views, beliefs, values and thoughts. We then begin to see and create the global drama on a personal level. We get caught in a quagmire of negativity.

Current events, as bad as they are, do not have to rule our lives.
I am not espousing denial of what is happening in our world. I am
suggesting we owe it to ourselves to look for the bright side to round out the picture of what we see. Looking for the good feeds a sense of empowerment. We can certainly use big doses of hope and optimism. Here are some ideas to help you create a brighter picture.

Begin by counting your blessings on a daily basis. What are you
thankful for? Gratitude is a powerful motivating factor.

Seek a little humor in your day. Read the cartoons or rent a
funny movie. Humor adds lightness to your life.

Donate your time or money to a worthy cause. Helping those less
fortunate can help you feel you are contributing to a higher
purpose.

Read an inspirational or motivational quote every day. It will
help focus your mind on the brighter side. The goal is to
incorporate those readings into your life.

Use daily rituals. Lighting a candle can help you connect to your
purpose. Meditating has a calming, peaceful effect.

Focus on today. You can't change the past, predict the future or
change the global picture. You can treat the present as a gift to
enjoy to the fullest.

November is not only harvest time, it's a time to celebrate and be
thankful for the freedoms we have. For those of us living in the United States we will celebrate Veteran's Day and Thanksgiving this month. Both of these holidays are special remembrance of our freedoms. No matter where you live in the world, you can add to your life's cornucopia by celebrating and giving thanks for (1)what you have, (2) what you can do and (3) who you are.

Life can still be filled with beauty in the midst of doom and gloom. It all depends on what you are looking for!

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WORDS TO INSPIRE

"We are cups, constantly and quietly being filled. The trick is
knowing how to tip ourselves over and let the Beautiful Stuff out."
Ray Bradbury

"No pessimist ever discovered the secrets of the stars, or sailed to
an unchartered land, or opened a new heaven to the human spirit."
Helen Keller

"Perpetual optimism is a force multiplier."
Colin Powell
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GUEST ARTICLE

COPING WITH ANGER IN THE WORKKPLACE by Michael Smith

A recent study done by the Gallup Organization found that one employee out of six reported being so angry at a coworker that he or she felt like hitting that person - but didn't. And even more people in clerical, office and sales jobs (22%) said that they felt that angry.

Anger is a growing problem in the American workplace; we are becoming angrier and angrier. Yet we often don't have the skills to cope with it effectively. This anger can have a negative effect on morale, productivity and teamwork in the workplace. It can also have negative effects on our health, e.g. angrier people tend to have more cardio-vascular problems and greater levels of stress.

So what can we do about the anger that we feel at work? How can we deal with it more effectively?

The first technique involves taking a time out. Get away from the situation that angered you and go to a quiet place and breathe deeply. As simple as it sounds, this makes a big difference.

The second technique is positive self-talk. Confront and change the negativity of the angry voices in your head and decide to give the other person the benefit of the doubt. You can choose not to blame the other person and make yourself into a victim.

The third technique is forgiveness. To forgive someone means letting go of your negative feelings, such as anger and blame, and choosing to give up your need for revenge. Forgiveness allows us to let go of the painful past and to search for solutions in the present. (I've written a number of articles on the practical aspects of teaching forgiveness in the workplace; call or email me for copies.)